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5.0.1 About OSN Play

5.0.1.1 What is OSN Play?

OSN Play is an on-demand, online service that you can access from your PC or Mac. To see specific requirements, click here.

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5.0.1.2 What can I watch?

OSN Play offers you 100s of hours of premium entertainment including movies, series, comedy, Arabic series, cooking, lifestyle, talk shows, and sports.

And, we’re adding lots of new content each month.

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5.0.1.3 How much does it cost?

OSN Play is included as part of your OSN TV subscription at no additional cost.

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5.0.1.4 Can I watch the same content that I can with my OSN TV package?

You can watch a lot of the same content, but not all.

OSN Play has three content levels:

  • OSN Play 1 for our Platinum HD and Premier HD customers.
  • OSN Play 2 for our Movies customers.
  • OSN Play 3 available to all our subscribers.

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5.0.1.5 Why can’t I watch the same content on OSN Play as I watch on OSN TV?

OSN Play currently shows a selection of the shows and movies that you can watch with your OSN TV subscription as well as content that is not currently available on OSN TV. We’re planning to add lots of new content every month.

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5.0.1.6 How can I increase the amount of content I can view?

Just give us a call and we’ll upgrade your package. Call us on any of the numbers below.

  • UAE & Others                  +971 4 367 7888
  • Saudi Arabia                             9 2000 4444
  • Bahrain                                       17 317 317
  • Jordan                                       06 5511615
  • Iraq                                      07 43 5360000
  • Kuwait                                         1 807 007
  • Qatar                                        444 77 1 77

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5.0.1.7 If my OSN TV subscription is cancelled can I use OSN Play?

No, you need to have an active OSN TV subscription to enjoy OSN Play. To pay an outstanding amount, click on Secure Payment in My OSN and reconnect your services. Alternatively, you can call us make a payment over the phone.

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5.0.1.8 If I cancel my OSN TV subscription do I need to cancel OSN Play?

No, once you have cancelled your OSN TV subscription, your OSN Play account will be inactive.

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5.0.2 OSN Play registration and account management

5.0.2.1 How do I register for OSN Play?

To register for OSN Play, you need to be at home and tuned into an OSN channel.

Here’s how to register

Using the computer that you want to register as your main device, log on to www.osn.com and then….

  1. Click on the registration icon.
  2. Enter your OSN Smartcard number of your main OSN TV subscription.
  3. Create your username and password.
  4. Enter your e-mail address.
  5. Agree to the Terms and Conditions.

Once you have created your OSN ID, you will receive an on-screen verification code through your OSN Box, which will stay on your TV screen for 60 seconds. Don’t worry if you miss this we also send this code as a TV mail through your OSN Box– this may take up to 30 minutes to arrive.

We will then send you an email link which you will need to click on to continue the registration process.

  1. Click on the link, enter your user id, password and the authorization code.
  2. You will see a welcome message on screen. You’re now ready to start watching OSN Play.

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5.0.2.2 I registered prior to March 19 and already have an OSN ID. Do I need to re-register?

Yes, when you try to access OSN Play, you’ll be automatically re-directed to the registration page. To complete the registration process and start viewing you need to provide a valid email address and the authorization code that will be sent to your OSN Box. See detailed steps in ‘How to Register’

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5.0.2.3 How many digital devices can I register with OSN Play?

You can register up to two devices for OSN Play (PC or Mac.)

The first two devices you use to watch OSN Play will be automatically registered to your OSN account. You have the opportunity to add or remove one of these devices every 60 days. Simply sign into My OSN, go to the Settings menu and select Manage Devices.

If you try and sign in on a new device that’s not registered with us, you’ll be directed to the device management page.

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5.0.2.4 I have multiple subscriptions. How many devices can I register with each subscription?

You can register OSN Play on up to two devices (PC or Mac) for each paid OSN TV subscription.

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5.0.2.5 Can I manage all my subscriptions with a single OSN ID?

No, you need to register each separate subscription using a different OSN ID for each OSN TV subscription.

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5.0.2.6 I am a new subscriber to OSN TV but I can’t register for OSN Play

Your OSN TV subscription needs to be active before you can use OSN Play. Please call us and we’ll activate your account.

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5.0.2.7 Can I watch OSN Play on all my computers?

You can watch OSN Play on a maximum of two devices (PC or Mac) both at the same time using two of your OSN IDs. The first two devices you use to watch OSN Play will be automatically registered to your account.

If you have more than two computers or laptops, you can easily change which two are registered to OSN Play. Simply sign in to My OSN, go to Settings menu and select Manage Devices.

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5.0.2.8 Can I change the devices I’ve registered?

Yes, just sign in to My OSN, go to Settings and select Manage Devices. You can add or remove devices that are registered to OSN Play.

Once you’ve registered your two devices every 60 days you’ll have the chance to remove or replace one computer or laptop.

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5.0.2.9 Where can I check which devices I’ve registered?

Checking is easy. Just sign into My OSN, go to Settings menu and select Manage Devices. You can remove devices and register new ones.

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5.0.2.10 What’s a sub-account?

A sub-account allows different members of your household to watch OSN Play on either of your two registered devices.

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5.0.2.11 How many sub-accounts can I have?

You can create three sub-accounts.

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5.0.2.12 What’s the benefit of having a sub-account?

A sub-account allows each user to have their own personal experience. A sub-account also gives you the added assurance of parental control over the shows your family watches.

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5.0.2.13 How do I create a sub-account?
  1. Go to My OSN
  2. Click on OSN Play Settings.
  3. Go to Sub-account/Parental settings.
  4. Click on Add New OSN sub- account.
  5. Enter the email id for the sub-account user and set the Parental settings eg PG or 15.
  6. Click on Invite and an invitation email will be sent to your sub-account user.
  7. Once the sub-account user receives the invitation email they will need to create their own OSN ID.

The sub-account user can only view content on either of the two devices that have been registered.

If the sub-account user does not have an email address you can use your own registered email to complete the process.

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5.0.2.14 How do I manage my sub-accounts?

If you would like to add a new sub-account, delete an existing sub-account or edit the parental setting of a sub-account, here’s how:

  1. Go to My OSN.
  2. Click on OSN Play settings.
  3. Go to Sub-account/Parental settings.
  4. Add, delete or edit the details.

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5.0.2.15 How often can I change my sub-accounts?

You can change your sub-accounts as many times as you like.

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5.0.2.16 Can my sub-account users change any access or settings?

No, only you, the primary user can make these changes. The sub-account user can only update their user name and nickname.

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5.0.2.17 How can I increase the content that my sub-account user can view?

  1. Go to My OSN.
  2. Click on OSN Play settings.
  3. Go to Sub-account/Parental settings.
  4. Amend the Parental settings to increase the amount of content if this has been set too low.

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5.0.3 OSN Play Registration Errors

5.0.3.1 I can’t watch on my Mac.

For OSN Play to work on a Mac, it must be Intel-based.

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5.0.3.2 My OSN Smartcard is invalid

Remove the OSN Smartcard from your primary active OSN Box and check the number. If the number you entered is correct, but you’re still getting an invalid message, check if your subscription is active.

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5.0.3.3 My OSN Smartcard is blocked or cancelled

Please check that you have an active OSN TV subscription.

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5.0.3.4 Invalid subscriber type

In order to use OSN Play you must have an active OSN Box and OSN TV subscription. If you’re enjoying OSN as a cable customer, commercial customer, or in a Hotel, you won’t be able to register for OSN Play at this time. Stay tuned.

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5.0.3.5 My password is invalid

You will get this message if you have not entered enough characters or spaces. Make sure you use 6 or more characters and don’t use any spaces

A strong password has 8 characters or more with a combination of upper and lower case letters, numbers and symbols. The strength meter will show you how strong your password is.

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5.0.3.6 My email is invalid

Check that you’ve used a valid email address and please re-try.

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5.0.3.7 Password mismatch

Make sure you enter the same password on the Confirm password line.

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5.0.3.8 I did not receive a confirmation email

Please check your spam or junk mail folder of your email account. If it’s not there, go back to the registration process and request a confirmation email.

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5.0.3.9 I did not receive a TV mail through my OSN Box

Go back to the registration process and request another mail to be sent. Make sure you’re on an OSN channel. Remember, the mail could take up to 30 minutes to arrive.

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5.0.3.10 How do I open the TV mail sent through my OSN Box?

To access the mail using your remote..

  1. Press Menu.
  2. Scroll to Mail, click OK.
  3. Click on Messages.
  4. Scroll to the Message and click OK to view.

Or alternatively press the mail button on your remote control

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5.0.3.11 Registration blocked

The TV mail sent to your OSN Box will be valid for 48 hours. Please note, that you must complete the entire registration process within the 48 hours of receiving the TV mail. If you are not able to complete within 48 hours, you will need to start the registration process again.

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5.0.4 OSN Play Login Errors

5.0.4.1 Device not registered

You can only watch OSN Play using the devices you registered. If this is your first time watching OSN Play, your device will be automatically registered.

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5.0.4.2 Invalid user name

If you’re an existing customer, please check your username and enter the username that you gave when registering your device. If you can’t remember your user name, please follow the steps in the Forgot User id section.

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5.0.4.3 Invalid password

Please check your password. Make sure you use the same password you used when registering your device.

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5.0.4.4 Forgot OSN ID

If you forgot your OSN ID:

  1. Click on Forgot ID icon.
  2. Enter your OSN Smartcard number.
  3. Enter the email address that you used to register with.
  4. Enter the code displayed (on the browser).
  5. Click on Get OSN ID.

An email will be sent to you with your user id and your password will remain unchanged.

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5.0.4.5 Forgot Password
  1. Click on Forgot Password icon.
  2. Enter your OSN ID.
  3. Enter the email address that you used to register with.

A temporary password will be sent to you. You can change this to something more memorable when you log in again.

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5.0.4.6 Account blocked

Please check that your OSN TV subscription is active.

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5.0.4.7 My sub-accounts have been blocked

Please check that your OSN TV subscription is active.

If you’ve updated your email address your account and sub-accounts will be temporarily blocked until you verify your email change by clicking on the link that we will send you.

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5.0.5 OSN Play technical requirements and support

5.0.5.1 What are the technical requirements for OSN Play?

To get the best quality viewing experience with OSN Play, you need to check that your computer meets the technical requirements. If you’re not sure about your computer’s technical specifications, you’ll be able to find these in the manufacturer’s handbook.

Technical specifications

Acceptable operating systems (versions of Windows):

  • Microsoft Windows 7.
  • Microsoft Windows Vista (32 bit).
  • Windows XP, Service Pack 3.
  • Apple Macintosh: Leopard (10.5) Snow Leopard (10.6) or Higher.

Browser (the program you use to access the web):

  • Internet Explorer 8 or above.
  • Firefox 3.5 or above.
  • Safari 4.0 or above.

Hardware specifications

  • Windows X86 or x64 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM
  • Apple Macintosh: Intel Based

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5.0.5.2 How can I check what memory my computer has?

PC

  • Open the Start menu on your Windows menu bar and select My Computer.
  • Right click and select Properties.
  • Check the installed memory and CPU processor.

Apple

  • Click on Apple in top left of menu bar
  • Select About This Mac
  • Check the memory and CPU processor

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5.0.5.3 What internet connection speed do I need to watch OSN Play?

The picture and sound quality of OSN Play will depend on your broadband connection speed, your computer hardware, and whatever else you are using your computer for at the time.

For the best possible viewing experience, we recommend a broadband speed of at least 2MB.

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5.0.5.4 What do I need to watch OSN Play on my computer?

To enjoy OSN Play on your computer, you'll need a broadband connection with a minimum speed of 512KB, a valid OSN TV subscription and an OSN ID.

If you don’t already have an OSN ID, it's easy to register for one and should only take a few minutes. Visit My OSN sign up page, and follow the instructions to enter your details and create your OSN ID. Once created, you can use this OSN ID to sign in to OSN Play.

You will also need Microsoft Silverlight installed on your computer. If you don’t have the most recent version of Microsoft Silverlight, you will be prompted to download this when you try and watch a program after signing in to OSN Play. Follow the on screen instructions to complete the installation.

To check whether your computer meets the technical requirements needed for OSN Play, see the What are the technical requirements for OSN Play?

If you’re ready to start watching OSN Play, visit the OSN Play homepage now to get started.

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5.0.5.5 What is Silverlight? Do I need to accept this download?

Yes, OSN Play is built on Microsoft Silverlight technology. It’s installed as a plug-in into your browser. In order to view OSN Play, you need to accept the prompt and download the latest version of Microsoft Silverlight.

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5.0.5.6 How do I find my broadband speed?

The access line or connection speed is the speed of your broadband connection between the local telephone exchange and your wireless router. This is the speed that your provider is able to provide into your home rather than the actual speeds that you experience when using the internet.

To check the actual access line speed of your broadband connection, open a web browser window (e.g. Internet Explorer) and search www.speedtest.net

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5.0.5.7 If you are still having problems

If you’re experiencing difficulty accessing OSN Play, the following may help.

Restart your computer

Switch off your computer. Switch off your router, wait for 20 seconds, then plug your router back in and restart your computer.

Check your power connections

Make sure that your broadband router is correctly connected to your broadband phone socket. The power supply may not be reaching your equipment. Check that your router and computer are both security connected.

Check your power cables

Check that your computer and router are securely connected to one another and that both machines are connected to a power supply and turned on.

Change your security software settings

Programs running in the background may slow your browsing experience such as viruses or other programs trying to track your online activity for marketing purposes. You can use the anti-spyware features of your security to remove them.

If you’re using McAfee Security suite, check that your privacy service isn’t set to ‘reject all cookies’ as this can stop you accessing some websites. To check, double click on the McAfee Security Centre icon on your desktop and select privacy service from the main menu.

Clear your browser cache history

Your cache is a collection of files that record your activity on the internet. These files are usually stored in your computer's Temporary Internet Files folder. Clearing them away can free up space on your hard drive and resolve certain browsing problems.

Here’s how to clear your files, log onto http://www.wikihow.com/Clear-Your-Browser's-Cache

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